Purchase Policies

Please note that each piece is handcrafted and can have slight dimension and finish variations, color is photographed to be as accurate as possible but screen color variation may occur.

Your order will be shipped from Barcelona, Spain.

If you are based in Barcelona and would like to be responsible for the pick up in Poblenou, please choose the Free Pick Up option at checkout.

Orders will be shipped via Spanish Correos. Shipping usually takes up to 5 business days and should take longer overseas. Spanish Correos ir responsible for lost or stolen packages once they are shipped. Customers are responsible for possible additional charges upon delivery.

Please allow 5 business days for your order to be processed. You will receive a tracking code via email once your order is shipped.

All sales are final. Each order is carefully packed, if by no luck a piece arrives damaged from the transportation, please send an email to hi@oemaceramics.com with a photo of the piece and package within 24 hours once the order is received and your order will be refunded.